Shipping&Returns

Shipping Policy

-Thank you for shopping at shuivana!

Processing Time: 1-3 business days.

International Shipping: 7-15 business days. Shipping fee is calculated at checkout. Customers are responsible for customs duties and taxes.

Tracking: A tracking number will be sent via email after shipping.

Issues: Contact shuivana-dashui@outlook.com within 48 hours if the package is damaged or lost.

Return & Refund Policy

Eligibility: You can request a return within 30 days of delivery. Items must be unused, with original packaging and tags.

Non-Returnable Items: Custom products, final sale items, gift cards.

How to Return: Email shuivana-dashui@outlook.com with your order number to get a return address.

Return Shipping:
Free for defective/damaged items. Customers pay for returns due to personal reasons.

Refunds:

Approved refunds will be processed within 14 days to your original payment method.